Refund policy

We have a 14-working day return policy, which means you have 14 working days after receiving your item to request a return for an unwanted item.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need your original order number or proof of purchase.

Damages and issues on delivery
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you have received the wrong item. We will strive to rectify any issues for you as quickly as possible once you have alerted us to an issue. Please notify us of any incorrect or damaged items on delivery within five working days of delivery. Regrettably, we cannot accept the return of any item after this period.

Exceptions / non-returnable items
Certain types of items cannot be returned, such as custom products (such as special orders or personalised items). Please get in touch if you have questions or concerns about your specific item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return. For faulty items, we will let you know once the manufacturer has agreed to a replacement under warranty and for unwanted items, we will let you know whether a refund has been approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund, too.
If more than 15 business days have passed since we’ve approved your return, please contact us here.

Faulty Items
All warranties for all electrical items are invalidated if not installed by a fully qualified professional electrician. We cannot accept the return of any item deemed faulty unless it has been installed by a fully qualified professional electrician registered to one the UK's five trade bodies: NICEIC, NAPIT, ECA, ELECSA, JIB.

In order to verify the proper installation of the item and the integrity of the electrical system into which it was installed, including circuit protection devices and fuse board, we may need to speak to the installing electrician. For this reason, we require that the customer provide full contact details of the installing electrician at the point of return, including the trade body to which they are registered and their registration number.

We cannot process any refund or replacement for a faulty item without this information. The Company will not cover the cost for the installation of replacement items.

Returns
To start a return for either an unwanted item or a faulty item under warranty, you can contact us through our contact page here. 

If your return request is accepted, we’ll send you a returns form, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please note that returns will need to be sent to the following address: 
Clean Air Direct
Unit 34, Chess Business Park
Chesham
Buckinghamshire
HP5 1SD

Please see our full Terms and Conditions for further details.